Your browser does not support JavaScript! HELP App | Terms & Condition
HELP App | Terms & Conditions
The following Terms of Use constitute an agreement between you and HELP app. (“HELP,” “we,” or “us”), the operator of helpapp.in (the “App and/or Website”). These terms of use (the “Terms of Use”) govern your use of the App/Website, both as a casual visitor or as a registered user.

BY USING THE APP/WEBSITE, AND/OR BY REGISTERING WITH US, YOU SIGNIFY THAT YOU AGREE TO THESE TERMS OF USE, including that you consent to the information disclosed in our Privacy Policy, which is incorporated herein by reference, and that you consent to resolve in India any dispute that you may have with us, or the App/Website. Please note that we offer the App/Website "AS IS" and without warranties. If you are registering an account or using the App/Website on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept these Terms of Use on such individual's or entity's behalf.

Everything we offer on the App/Website is referred to in these Terms of Use collectively as the "Services". To actively participate or store your information, you must register as a member and authorize the use and disclosure of your personal and health information for purposes of allowing us to provide the Services and as otherwise disclosed in our Privacy Policy.

The content, text, data, images, information, feedback, ratings and other material (collectively, “Information”) that is provided to you on the App/Website are collected/gathered by the team personally and provided by individuals in the medical profession, the provision of such Information does not create a medical professional/patient relationship, and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is provided to assist you with locating appropriate medical care from a qualified doctor/physicians/surgeons, chemist/pharmacist, hospitals/clinics, laboratories or ambulances.

We do not provide medical advice. The Information that you obtain or receive from HELP, and its employees, partners, or otherwise on the App/Websiteis for informational and scheduling purposes only. All medically related information comes from independent health care professionals and organizations.

The information provided on the App and in any other communications from or provided through HELP is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified health care professional because of something you may have read on the app. Your use of information provided on the app is solely at your own risk. Nothing stated or posted on the app or available through any services is intended to be, and must not be taken to be, the practice of medicine or the provision of medical care.

We do not recommend or endorse any specific tests, doctors, procedures, opinions, or other information that may appear on the App/Website. If you rely on any of the Information provided by the App/Website, you do so solely at your own risk.

We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Furthermore, we do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. We have no control over, and cannot guarantee the availability of any Provider at any particular time. We will not be liable for rejected or otherwise unfulfilled appointments or any injury resulting therefrom, or for any other injury resulting from the use of the App/Website or Services whatsoever.

You are strongly advised to perform your own investigation prior to selecting a doctor or any services selected from HELP app by making confirming telephone calls to the appropriate licensing authorities to verify listed credentials and education, and to further verify information about a particular doctor, chemist, laboratory, hospital/clinic (“Provider”) by confirming with the related authority, the medical association relative to the Doctor’s specialty or medical board

In connection with using the App/Website and the services to locate and book appointments with doctors or laboratory, you understand that:

You are ultimately responsible for choosing the doctor or laboratory.

HELP selects services to be listed on the App/Website with the consent of the doctors or laboratories.

HELP will provide you with lists and/or profile previews of Services which may be suitable to deliver the health care that you are seeking based on information that you provide to HELP (proximity to your geographical location, specialty or name).HELP does not recommend or endorse any medical service provider, does not make any representations or warranties with respect to these medical service provider or the quality of the healthcare services they may provide, and does not receive any additional fees from medical service providers for featuring them through the Services.

HELP uses reasonable efforts to ensure that Doctors/Laboratories/Chemists/Hospitals/Ambulances only participate in the Services if they hold active medical licenses and all certifications necessary to practice any specialty of the services offered by them to patients. HELP may also exclude any medical service provider who, in HELP’s discretion, have engaged in inappropriate or unprofessional conduct.

We make the App/Website available as a service to consumers and providers for the purposes of providing an informative and educational resource. We may, but have no obligation to, have Information posted on the App/Website reviewed by the App/Website’s editorial personnel. It is important to note, however, that the timeliness and accuracy of any or all of the Information is not guaranteed. Neither the authors, the editorial personnel, nor any other party who has been involved in the preparation or publication of this work can assure you that the Information contained herein is in every respect accurate or complete, and they are not responsible for any errors or omissions or for the results obtained from the use of such Information.

You are encouraged to independently confirm the Information contained herein with other sources and to seek the advice of a qualified physician.

PRACTITIONER INFORMATION: Provider and practice information found on the App/Website is intended for general reference purposes only. Provider information found on the App/Website is both self-reported, by the Provider and/or office staff, and/or collected from multiple other data sources that may not be confirmed by the Provider. Such information often changes frequently and may become out of date or inaccurate. Neither the App/Website nor HELP provides any advice or qualification certification about any particular Provider. Our relationship with Providers in a particular area is based on criteria we establish. You are encouraged to independently verify any such information

As part of the registration process, you will provide an e-mail address and create a password. These are your credentials for accessing the Services that are only available to members ("Credentials"). You should keep your Credentials private and not share your Credentials with anyone else. You are responsible for notifying us if your password has been hacked or stolen. You may notify us by sending an email to info@theprojecthealth.in.

In order to register, you must provide certain personal and medical information about yourself. You may voluntarily submit, and hereby authorize HELP, its employees, agents and others operating on its behalf, to use and/or disclose personal and health-related information about you, including, without limitation, your name, address, contact information; medical and social history; current medical needs; and other information that is either requested by HELP or volunteered by you ("Personal Information") in order to provide the Services to you, in accordance with our Privacy Policy. Please review it carefully, as your use of the App/Website constitutes your agreement to the Privacy Policy.

You are responsible for all use of the App/Website and for all use of your Credentials, including use by others to whom you have given your Credentials. You may use the App/Website and the Services for lawful, non-commercial purposes only. You may not use the App/Website in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of the App/Website or the Services. You may not attempt to gain unauthorized access to any of the Services, user accounts, or computer systems or networks, through hacking, password mining or any other means. Without limiting any of the foregoing, you agree that you shall not (and you agree not to allow any third party to):copy, modify, adapt, translate, or reverse engineer any portion of the App/Website, its content or materials and/or the Services;remove any copyright, trademark or other proprietary rights notices contained in or on the App/Website and/or the Services or in or on any content or other material obtained via the App/Website and/or the Services;use any robot, spider, App/Website search/retrieval application, or other automated device, process or means to access, retrieve or index any portion of the App/Website and/or the Services;re-format or frame any portion of the web pages that are part of the App/Website and/or the Services;fraudulently misuse the Services by scheduling an appointment with a Provider which you have no intention of keeping;create user accounts by automated means or under false or fraudulent pretences;collect or store personal data about other users in connection with the prohibited activities described in this paragraph; oruse any means, including software means, to conduct web scraping of any portion of the App/Website, its content or materials and/or the Services.

In addition to our rights in these Terms of Use, we may take any legal action and implement any technical remedies to prevent the violation of this provision and to enforce these Terms of Use.

We may change these Terms of Use at any time, as we reasonably deem appropriate. Upon any change in these Terms of Use, we will post the amended agreement on the App/Website; we may also attempt to notify you in some other way. Your continued use of the App/Website and/or the Services following such posting shall constitute your affirmative acknowledgement of the Terms of Use, the modification, and agreement to abide and be bound by the Terms of Use, as amended. If at any time you choose not to accept these Terms of Use, including following any such modifications hereto, then please do not use the App/Website.

We may from time to time add new services to the Services, substitute a new service for one of the existing Services, or discontinue or suspend one of the existing Services. Information about the new services will be included on the App/Website, and the use of new services will be governed by these Terms of Use. You agree that HELP will not be liable to you or any third party for any suspension ordiscontinuation of any of the Services.

You may not use contact information provided by our users or collaborating Providers, or harvest such information for the purpose of sending, or to facilitate the sending, of unsolicited bulk communications such as SPAM. You may not allow others to use your account to violate the terms of this section. We may terminate your membership or access to the App/Website immediately and take other legal action if you or anyone using your Credentials violates these provisions.

You will have the opportunity to submit feedback regarding your experiences with Providers who are featured on the App/Website, to submit inquiries concerning possible medical needs and to participate in the other interactive and community features of the App/Website (collectively “Posted Information”). It is important that you act responsibly when providing Posted Information. In providing feedback, please give clear, honest information about the Provider and your experiences, but do not use inappropriate language, make gratuitous personal criticisms or comments or provide information that others could use to determine your identity. When participating in other interactive or community aspects of the Service, please do not post any information that another user or Provider may use to identify you as an individual, but please do include all relevant information in a concise manner to help us provide you with a helpful response.

We reserve the right to publish your Posted Information as part of the Service and to also remove your Posted Information for any reason. We are not, however, responsible for any failure or delay in removing Posted Information. Keep in mind that the Posted Information of others is simply opinion and should not be relied on.

In addition:You are solely responsible for any Posted Information that you submit, publish or display on the App/Website or transmit to other members and/or other users of the App/Website.

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

You may not submit any content or material that infringes, misappropriates or violates the intellectual property, publicity, privacy or other rights of any party. You may not provide any Posted Information that falsely expresses or implies that such content or material is sponsored or endorsed by HELP.

You may not provide any Posted Information that is unlawful or that promotes or encourages illegal activity.

You understand and agree that HELP may (but is not obligated to) review and delete any Posted Information that in the sole judgment of HELP violates these Terms of Use or which might be offensive, illegal, or that might violate the rights of, harm, or threaten the safety of other users or members of the App/Website and/or other App/Website users.

You agree that you will only provide Posted Information that you believe to be true and you will not purposely provide false or misleading information.

By posting Posted Information on the App/Website, you agree to and hereby do grant, and you represent and warrant that you have the right to grant, HELP, its contractors, and the users of the App/Website an irrevocable, perpetual, royalty-free, fully sublicensable, fully paid up, worldwide license to use, copy, publicly perform, digitally perform, publicly display, and distribute such Posted Information and to adapt, edit, translate, prepare derivative works of, or incorporate into other works, such Posted Information. This license is non-exclusive, except you agree that HELP shall have the exclusive right to practice this license to the extent of combining your Posted Information with the Posted Information of other HELP users for purposes of constructing or populating a searchable database of reviews and information related to the health care industry.

All of the Information available on or through the Services and/or the App/Website, including without limitation, text, photographs, is owned by us and our licensors and is protected by copyright, trademark, patent, and trade secret laws, other proprietary rights, and international treaties. You acknowledge that the Services and any underlying technology or software used in connection with the Services contain HELP’s proprietary information. We give you permission to use the aforementioned content for personal, non-commercial purposes only and do not transfer any intellectual property rights to you by virtue of permitting your use of the Services. You may print, download, and store information from the App/Website for your own convenience, but you may not copy, distribute, republish (except as permitted in this paragraph), sell, or exploit any of the content, or exploit the App/Website in whole or in part, for any commercial gain or purpose whatsoever. Except as is expressly and unambiguously provided herein, HELP and its suppliers do not grant you any express or implied rights, and all rights in the App/Website and the Services not expressly granted by HELP to you are retained by HELP.

We have no special relationship with or fiduciary duty to you. You acknowledge that we have no control over, and no duty to take any action regarding: which users gain access to the App/Website and/or the Services; what content you access via the App/Website and/or the Services; what effects the content on the App/Website and/or the Services may have on you; how you may interpret or use the content on the App/Website and/or the Services; or what actions you may take as a result of having been exposed to the content on the App/Website and/or the Services. You release us from all liability for you having acquired or not acquired content through the App/Website and/or the Services. The App/Website and/or the Services may contain, or direct you to other websites / App/Websites containing, information that some people may find offensive or inappropriate. We make no representations concerning any content contained in or accessed through the App/Website and/or the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the App/Website and/or the Services. We make no representations or warranties regarding suggestions or recommendations of services through the App/Website and/or the Services. WE PROVIDE THE APP AND THE SERVICES “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE.” WE MAKE NO EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING ALL STATUTORY WARRANTIES, WITH RESPECT TO THE SERVICES AND THE APP, INCLUDING WITHOUT LIMITATION ANY WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY USERS OF THE APP OR ANY OTHER DATA OR INFORMATION PROVIDED OR RECEIVED THROUGH THE APP. EXCEPT AS EXPRESSLY SET FORTH HEREIN, HELP MAKES NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE AND FUNCTIONS MADE ACCESSIBLE THROUGH THE APP OR ANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. HELP DOES NOT WARRANT THAT THE APP OR THE SERVICES WILL OPERATE ERROR-FREE, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES, SOFTWARE OR APP ARE FREE OF COMPUTER VIRUSES, CONTAMINANTS OR OTHER HARMFUL ITEMS.

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS THE CANCELLATION OF YOUR REGISTRATION. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OR ARISING OUT OF YOUR USE OF THE SERVICES OR THE APP, REGARDLESS OF THE FORM OF ACTION, EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES, IF ANY, THAT YOU PAID TO REGISTER FOR THE APP OR THE SERVICES. IN NO EVENT SHALL WE BE LIABLE TO YOU (OR TO ANY THIRD PARTY CLAIMING UNDER OR THROUGH YOU) FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE APP AND/OR THE SERVICES. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, ANY OTHER COMMERCIAL DAMAGES OR LOSSES, OR MEDICAL MALPRACTICE OR NEGLIGENCE OF PROVIDERS UTILIZED THROUGH USE OF THE SERVICE, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Upon a request by us, you agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, parent, other affiliated companies, suppliers, successors, and assigns from all liabilities, claims, demands and expenses, including attorney's fees, made by any third party that arise from or are related to (a) your access to the App/Website, (b) your use of the Services, or (c) the violation of these Terms of Use, or of any intellectual property or other right of any person or entity, by you or any third party using your Credentials. The foregoing indemnification obligation does not apply to liabilities, claims and expenses arising as a result of our own gross negligence or intentional misconduct.

Your affirmative act of using this App/Website and/or registering for the App/Website or the Services constitutes your electronic signature to these Terms of Use, which includes our Privacy Policy, and your consent to enter into agreements with us electronically.

It is HELP’s policy to (a) block access to or remove material that it believes in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, content providers, members or users; and (b) remove and discontinue Service to repeat offenders.

Procedure for Reporting Copyright Infringements.

If you believe that material or content residing on or accessible through the App/Website or the Services infringes a copyright, please send a notice of copyright infringement containing the following information to the Designated Agent listed below ("Proper Bona Fide Infringement Notification"):

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;

Identification of works or materials being infringed;

Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that HELP is capable of finding and verifying its existence;

Contact information about the notifier including address, telephone number and, if available, email address;

A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; and

A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

Upon Receipt of a Bona Fide Infringement Notification.

Once a Proper Bona Fide Infringement Notification is received by the Designated Agent, it is HELP’s policy:to remove or disable access to the infringing material;to notify the content provider, member or user that it has removed or disabled access to the material; andthat for repeat offenders, HELP will also terminate such content providers, member's or user's access to the Service.

These Terms of Use and any supplemental terms, policies, rules and guidelines posted on the App/Website, including the Privacy Policy, constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The failure of HELP to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

These Terms of Use shall be deemed to have been entered into and shall be construed and enforced in accordance with the laws of the State as applied to contracts made and to be performed entirely within India. Any controversy, dispute or claim arising out of or related to these Terms of Use or your use of the Services shall be settled by final and binding arbitration to be conducted by an arbitration tribunal in the State (Maharashtra), City (Mumbai) and Country (India).

We may assign this contract at any time to any parent, subsidiary, or any affiliated company, or as part of the sale to, merger with, or other transfer of our company to another entity. We will use reasonable efforts to notify you regarding any change of ownership. You may not assign, transfer or sublicense these Terms of Use to anyone else and any attempt to do so in violation of this section shall be null and void.
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