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Privacy Policy
  1. HELP App (“us,” “we,” or “HELP”) is committed to respecting the privacy rights of our customers, visitors, and other users of helpapp.in (the “Site”) and services provided by HELP through the Site/App (collectively, the “Services”). We created this Privacy Policy (“Privacy Policy”) to give you confidence as you visit and use the Services, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to our Site/App and information obtained by us from any of our marketing affiliates, and not to any other website/Apps that you may be able to access from the Site/App or any website/App of HELP’s business partners, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. Your use of the Services is governed by this Privacy Policy and the Terms of Use.
  2. BY USING THE Site/App, SERVICES, AND/OR BY REGISTERING WITH US, YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE WILL TRACK, COLLECT, USE, AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS. IF YOU ARE REGISTERING AN ACCOUNT OR USING THE SERVICES ON BEHALF OF AN INDIVIDUAL OR ENTITY OTHER THAN YOURSELF, YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL'S OR ENTITY'S BEHALF.
  3. We automatically track and collect the following categories of information when you visit our Site/App: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site/App; (4) types of web browsers used to access the Site/App; (5) referring source which may have sent you to the Site/App; and (6) other information associated with the interaction of your browser and the Site/App (collectively “Traffic Data”).
  4. In order for you to access certain areas of the Site/App or certain Services where it is important for us to know who you are so that we can best meet your needs, we may require you to provide us with certain information that personally identifies you (“Personal Information”). Personal Information includes the following categories of information: (1) contact data (such as your e-mail address, phone number and HELP password); (2) demographic data (such as your gender, your date of birth and your zip code). If you communicate with us by, for example, e-mail or letter, any information provided in such communication may be collected as Personal Information.
  5. We may use third party website/App analytics services in connection with the Services, for example, to record mouse clicks, mouse movements, scrolling activity, as well as any text that you type into the Site/App. These website/App analytics services do not collect Personal Information that you do not voluntarily enter into the Site/App. These services do not track your browsing habits across website/Apps which do not use their services. We use the information collected from these services to find usability problems to make the Services easier to use. The recordings will never identify you or your account; they only record anonymous user information.
  6. We store all Traffic Data and review postings indefinitely, even after “deletion,” and may archive such information elsewhere. We store all Personal Information until you request that we modify or delete it, in which case we may still retain certain Personal Information.
  7. We may use your Personal Information to recommend certain resources or Providers. We may use your contact data to send you information about HELP or our products or Services, to contact you when necessary, including to remind you of upcoming or follow-up appointments. We may use your demographic data, Traffic Data, to customize and tailor your experience through the Services, in emails and in other communications, displaying content that we think you might be interested in and according to your preferences. Use of the Services may require HELP to use your Personal Information to allow your Providers to refer you to, and make appointments with, other Providers on your behalf.
  8. We may share certain marketing metrics including, but not limited to, anonymized Personal Information and non-personal Information, with our business partners to help determine the effectiveness of certain advertising campaigns.
  9. We may transfer information about you to another company in connection with a merger, sale or acquisition by or of HELP. In this event, we will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy. HELP does not share, sell, rent or trade your Personal Information with any third parties for their promotional purposes.
  10. Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless we believe in good faith that disclosure of your Personal Information or any other information we collect about you is necessary to: (1) comply with a court order or other legal process; (2) protect the rights, property or safety of HELP or another party; (3) enforce our Terms of Use; or (4) respond to claims that any posting or other content violates the rights of third-parties.
  11. Doctors / Physicians’’ / Surgeons, Laboratories, Chemists / Pharmacists’, Hospitals, Ambulances, their employees, and their agents should be particularly aware of their obligations of patient confidentiality, in communicating with HELP and in responding to a review of their services posted on our Site/App. HELP does not have, and will not accept, any obligations of confidentiality with respect to any communications other than those expressly stated in this Privacy Policy and HELP’s Terms of Use.
  12. Any information that you may reveal in a review posting or other online discussion or forum is intentionally open to the public and is not in any way private. You should think carefully before disclosing any personally identifiable information in any public forum. What you have written may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.
  13. The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information on our Site/App, we encrypt that information using secure socket layer technology (“SSL”).
  14. Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, you should understand that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your Personal Information. If we become aware that your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted by law.
  15. You must promptly notify us if your contact data is lost, stolen, or used without permission. In such an event, we will remove that contact data from your account and update our records accordingly.
  16. We reserve the right, at any time, to add to, change, update, or modify this Privacy Policy so please review it frequently. If we do, then we will post the amended Privacy Policy on the Site/App; we may also attempt to notify you in some other way. In all cases, use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.
  17. The Site/App contains links to third party website/Apps to which HELP has no affiliation. HELP does not share your Personal Information with those website/Apps and is not responsible for their privacy practices. Some website/Apps may have the look and feel of our Site/App. Please be aware that you may be on a different Site/App and that this Privacy Policy only covers our Site/App. A link to a non-HELP website/App does not constitute or imply endorsement by HELP. Additionally, we cannot guarantee the quality or accuracy of information presented on non-HELP website/Apps. Should you decide to visit one of these third party website/Apps, we suggest that you read its privacy policy.
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